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PRIVACY Protecting your privacy is of utmost importance to us. We believe, that if we can't protect the information you entrust with us we don't deserve the trust of your business... and we DO! OUR SECURITY Shopping at The DrumConnection is easy and SAFE. We take every precaution and utilize the finest in security technology available to protect your information. When you submit information on our web site, your information is protected by the use of VeriSign Secure Technologies, the most advanced Web Commerce encryption technology available. For more information on VeriSign Security systems you can visit them at http://www.verisign.com Or if you prefer, Call us directly with your order or email it to us: Customer Service: 781-316-8068 (M-F 11am-6pm ET) Email: info@drumconnection.com COOKIES We set cookies to enable you to quickly and easily return to our online store after you have placed your first order. Cookies are in no way linked to any personally identifiable information while on our site. If you visit web sites from links on our pages, please review their privacy policy before submitting any information to them. OUR GUARANTEE We fully guarantee all products from The DrumConnection. If a drum or accessory is defective from manufacture or packaging, return it within 14 days of receiving your order and we will correct the defect. We will only process returns and refunds for items purchased from The DrumConnection.com SHIPPING Our goal is to ship 48 hours of receiving your order, however if your requested item is not in stock at the time you purchase it, we will ship it to you in no more than 10 business days from the date of purchase. In some cases this time may need to be extended and we will contact you with that information. Shipping charges are based on the weight, destination and type of delivery you choose when ordering. The exact cost is determined as you complete your transaction. For purchases with delivery addresses within the United States. Orders shipped to American protectorates and international addresses may be subject to customs fees and import duties. All costs and matters pertaining to fees and duties are you responsibility to arrange and handle. For questions regarding international orders email us at info@drumconnection.com or call us Monday thru Friday between 11 a.m. and 8 p.m. Eastern Time, USA. RETURNS If you are not happy with any item you have purchased we allow you to return your purchase within 14 days of receiving it for a DrumConnection store credit. For returns NOT having to do with problems in manufacturing we are not responsible for the return shipping costs. YOU MUST GET A RETURN AUTHORIZATION CODE BEFORE RETURNING ANY GOODS TO US. For your protection, we recommend that you use UPS or insured parcel post to return items to us. Please indicate the order number with your return and Send to: DrumConnection Returns PO Box 1311 Arlington, MA 02474 For questions regarding your order, contact us at: Email: info@drumconnection.com OTHER SERVICES If you have questions about your purchase, or would like help or recommendations on your choices, please call us at 781-316-8068 As a DrumConnection.com customer and member, you may occasionally receive e-mail newsletters about changes to the web site, new services and special promotions we will offer. If you would rather not receive them, please check the box at the bottom of the page as you complete your order. |